ROCKPOOL TOUR CATERING LIMITED
AND
ROCKPOOL TOUR CAFÉ LIMITED
PRIVACY NOTICE
We ask that you read this Privacy Notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
Who we are
Rockpool Tour Catering Limited and Rockpool Tour Café Limited collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The personal information we collect and use
Information collected by us
In the course of providing to you our event catering services, tour catering services and personal chefs, we collect the following personal information when you provide it to us:-
How we use your personal information
Under data protection law, we can only use your personal data if we have a proper reason for doing so eg:
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
The following table below explains what we use your personal data for and our reasons for doing so:
What we use your personal data for |
Our reasons |
To provide our event catering, tour catering and personal chefs and all other services to you |
For the performance of our contract with you or to take steps at your request before entering into a contract |
To comply with our legal and regulatory obligations which apply to our business eg under health and safety regulation and statutory returns |
To comply with our legal and regulatory obligations |
Ensuring business policies are adhered to eg policies covering security and internet use |
For our legitimate business interests or those of a third party ie to make sure that we are following our own internal procedures so we can deliver the best service to you |
Operational reasons such as improving efficiency, training and quality control |
For our legitimate business interests or those of a third party ie to make sure that we are following our own internal procedures so we can deliver the best service to you |
Statistical analysis to help us in the performance of your contract |
For our legitimate business interests or those of a third party ie to make sure that we are following our own internal procedures so we can deliver the best service to you |
Ensuring the confidentiality of commercially sensitive information |
For our legitimate business interests or those of a third party ie to make sure our business information is protected |
Credit reference checks via external credit reference agencies |
For our legitimate business interests or those of a third party ie for credit control purposes |
Ensuring safe working practices, staff administration and assessments |
To comply with our legal and regulatory obligations
For our legitimate business interests or those of a third party ie to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you |
Preventing unauthorised access and modifications to our systems |
For our legitimate business interests or those of a third party ie to prevent and detect criminal activity that could be damaging to us and to you
To comply with our legal and regulatory obligations |
How we collect your personal information
We collect most of this information from you directly. However we may also collection information from the following sources:
Information may be held at our offices and third party agencies, service providers, representatives and agent as described below (see Who we share your personal information with)
Who we share your personal information with
We routinely share some of your personal data, such as your name and address (where relevant), your electronic data (where relevant) and your telephone number (where relevant) with:
We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your data.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
Whether information has to be provided by you, and if so why
The provision of your personal data is required from you to enable us to carry out the contract which you have retained us for or for the purposes of providing you with a quotation or estimate with a view to us entering into a contract with you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
We will hold your personal data for a period of 2 years from the date that the contract is entered into between us. Where it is no longer necessary to retain your personal data, we will delete or anonymise it or confidentially destroy it, as appropriate.
Promotional communications
We may use your personal information to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.
We have a legitimate interest in processing your personal information for promotional purposes. This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.
We will always treat your personal information with the utmost respect and never sell or share it with other organisations for marketing purposes.
You have the right to opt out of receiving promotional communications at any time by:
contacting us at info@rockpooltourcatering.com
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary those include rights to:-
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioners Office (ICO) on individuals’ rights and other General Data Protection Regulations.
If you would like to exercise any of these rights please:
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in a non-authorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you a right to lodge a complaint with a Supervisory Authority, in particular in the European Union (or European Economic Area) where you work, normally live or where any alleged infringement of data protection laws occur. The Supervisory Authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone 0303 123 1113.
Changes to this Privacy Notice
This Privacy Notice was published on 24 May 2018 and last updated on 24 May 2018.
We may change this Privacy Notice from time to time, when we do we will inform you via email or letter.
How to contact us
Please contact us if you have any questions about this Privacy Notice or the information we hold about you.
If you wish to contact us please send an email to [insert appropriate email address] or write to us at Rockpool Tour Catering Limited, Unit 55 Lidgate Crescent, Langthwaite Business Park, South Kirkby, Wakefield WF9 3NR or call 01977 808526.
+44 (0) 1977 808 526
Unit 55,
Lidgate Crescent,
Langthwaite Business Park,
South Kirkby,
Wakefield,
WF9 3NR